Privacy Policy
Last updated: 1 October 2026
PackableSofa, based in Foshan, Guangdong, China, operates this website. For privacy questions, contact support@packablesofa.com.
Information we collect
When you send an enquiry, we collect your name, email address and message. You may also provide a company name, market, quantity, telephone number and product of interest. We record the enquiry type and relevant page information so we can understand your request. Our website and service providers may process technical information such as IP address, browser data and essential cookies to operate and protect the site, and analytics cookies as described below.
How we use it
We use this information to respond to your enquiry, discuss product specifications, samples and quotations, manage any resulting business relationship, and prevent spam or misuse. We do not sell enquiry information.
Who receives it
Relevant PackableSofa team members and the providers that host the website, deliver email and provide website analytics may process this information for those purposes. If you choose WhatsApp or another external link, that service’s own privacy terms also apply. We may disclose information where required by law.
Analytics
We use Google Analytics to understand how visitors use this website, for example which pages are viewed and how visitors arrive. When analytics consent is granted, we also record successful enquiry submissions and clicks on email or WhatsApp links to understand which pages help buyers contact us. These events include the page path, form reference and, where relevant, a public product reference; a contact-link click does not confirm that a message was sent. Analytics page references exclude URL query strings and fragments. Google Analytics sets cookies in your browser and processes information such as pages visited, approximate location, device and browser details on our behalf. We do not send your name, email address or enquiry content to Google Analytics. Visitors in the European Economic Area, the United Kingdom and Switzerland are asked for consent before analytics cookies are used, and every visitor can accept or reject them. You can change your choice at any time through “Cookie settings” at the bottom of every page, or block these cookies in your browser settings.
How long we keep it
We keep enquiry records only as long as needed to respond, manage a resulting commercial relationship, meet applicable record-keeping duties and resolve disputes. We then delete or de-identify them when no longer needed.
Your choices
You may ask us to access, correct or delete personal information you provided, subject to applicable law. Email support@packablesofa.com with your request. You may also contact the relevant data-protection authority if you have concerns.
Updates
We may update this notice when our website or handling of enquiries changes. The date above shows the current version.